Delivery Information
Easy returns and exchanges
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All orders over £200 (exc. VAT) being delivered to a UK mainland address will receive free Standard UK Shipping.

Standard UK Delivery Service (UK mainland only)

  • A fixed delivery charge of £8.50+VAT will be charged for all orders under £200.00 ex. VAT. 
  • Standard deliveries are expected to arrive within 2-3 working days. Exclusions include Northern Ireland and some areas of the Highlands.
  • Working days are Monday - Friday 9 am - 5 pm inclusive. DELIVERIES WILL BE BETWEEN 7.30AM AND 7.30PM - please make us aware of any specific requirements.
  • Any damages must be notified within 24 hours. Any notification after this point cannot be processed as we will be unable to claim against the courier.

Express Next Day UK Delivery Service (UK mainland only)

  • A fixed delivery charge of £15.00+VAT will be charged for all orders. This guarantees delivery on the next working day on all orders placed before 2pm.
  • Orders placed after 2 PM Friday and over the weekend will be processed Monday.
  • Express Next Day delivery excludes weekends and Bank holiday - please contact us if you require a Saturday delivery

We hope that you’ll be delighted with everything you buy from us. However, if you’re unhappy with your purchases for any reason, you can return them to us in accordance with our returns policy:

  • All products must be returned to us within 7 calendar days of delivery.
  • We must be notified by phone or email of the reason for the return.
  • Items must be returned resealed, unused and in resalable condition.
  • Customers will be responsible for returning the items to us at their own cost.
  • Refunds will be credited to your original method of payment within 5-10 working days.
  • If the order came with free shipping, £8.40 will be subtracted from the refund amount to cover the original shipping cost.
  • We reserve the right to charge a handling/re-stocking fee for certain returns. Our team will inform you if this fee applies.

If you have any queries, don't hesitate to get in contact with us. 

If you need some reassurance before a purchase, we offer a sample service.

If you would like to sample our packaging, please email us with the following information:

  • Items you wish to receive a sample of, (maximum of 15 items per request)
  • Delivery address,
  • Contact telephone number.

PLEASE NOTE ALL SAMPLE REQUESTS WILL HAVE A POSTAGE CHARGE OF £8.50

FAQs

Can I add my branding to this product?

Get in contact with us, and we'll provide you with a tailored quote for any custom designs.

Do you offer support for choosing the right packaging?

If you're struggling to find the right solution, please don't hesitate to get in touch with us, and we'll do our best to help you find a suitable product.

How long will it take to receive my order?
  • Standard deliveries are expected to arrive within 2-3 working days. Exclusions include Northern Ireland and some areas of the Highlands.
  • Express delivery guarantees delivery on the next working day on all orders placed before 2pm.
Can I place a bulk order? Are there discounts available?

If you're looking to place larger, repeat orders with tailored pricing, give our customer service team a call and we'd be happy to look at opening an account for you.

What should I do if my order arrives damaged or incorrect?
  • If you’re unhappy with your purchases for any reason, you can return them to us in accordance with our returns policy.
  • Any damages must be notified within 24 hours. Any notification after this point cannot be processed as we will be unable to claim against the courier.